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Where are Galloway Escapes properties located?

All properties are located within Dumfries and Galloway, we aim to have properties which showcase the best the region has to offer. Please go to the properties section and click on individual listings to find the location. Once you make a booking there will be a confirmation sent out which will include full address and directions to the property you are staying at.


I’m looking for a dog friendly property, can you help?

We love dogs here at Galloway Escapes and our properties are dog friendly. Our general rules are that dogs are not allowed on the furniture or in the bedrooms. We also ask that you clean up after your dog. We charge £15 per dog per week to cover any extra cleaning required.


Are there any discounts available?

If your arrival date is within 2 weeks, we may offer a late availability discount. Please check individual listings and follow us on social media to keep up to date with any offers.


How do I place a booking?

Our properties are available to book by email on or give us a call on 07961 598 095.


Are your properties wheelchair friendly?

Please see individual property details to find out if wheelchair accessible or contact us.


Do you welcome hen dos/stag dos?

Yes, we do, but we ask that all customers respect the property and leave it in an acceptable state. There will be a security deposit to pay (see below).


Can I book for 2022 & 2023?

Yes absolutely. Bookings are filling up for peak times next year. For availability of our properties call us on 07961 598 095 or email


How much do I have to pay now?

A deposit of 20% is due to confirm the booking with the remainder due 6 weeks before arrival. If your arrival date is within 6 weeks, you will be required to pay the full rental amount.


How do I make payment?

Payment can be made by bank transfer or by debit/credit card.
Please note you will be required to pay any additional bank charges for international payments, etc.


What is the security deposit?

We require card details to be held on the system for the duration of your stay for the security deposit. The money will be held in your bank a day before arrival and released two days after departure if everything is well. The amount is £500. The card details will be deleted automatically from our system after your departure if no issues are reported.

A security deposit is required to cover the cost of any damage or breakages to or at the property, any additional cleaning and the cost of telephone calls if applicable (over and above the stipulated amount of calls included as part of the booking).
Charges for damage to items up to the value of £50 are at the discretion of the owner. Guests will be charged where the replacement cost or cost of repair totals £50 or more. We reserve the right to hold the security deposit details for longer than four weeks if there is a dispute over damage, or we are awaiting bills/proof of damage.


When will I receive the booking confirmation?

You should receive an email booking confirmation within 24 hours of placing a booking. Please contact us if you have not received your confirmation by this time.


What if I have to cancel?

Please contact us as soon as possible if you have to cancel. You will lose all monies paid towards the booking unless we are able to fill the dates then you will receive a refund.


Can I smoke in the property?

All of our properties are strictly non-smoking.


Does the property have heating?

All of our properties have some form of heating. To see what type of heating the property has, please visit the individual property page.


Is there Wi-Fi provided at the property?

Our properties have Wi-Fi, however it is worth noting that our Wi-Fi, like our locations, can be rural and therefore may be slow or not available at all at times.


What is provided at the property?

Bed linen, towels, all utilities, logs (first bag) and pre-arrival and departure cleaning is included.
If you are staying at a property over Christmas and New Year, a decorated tree and festive themed welcome pack is provided unless otherwise stated.


Is there a travel cot and high chair?

Please visit the individual property page to see if a travel cot and high chair is provided. Please note that bedding is not provided for the travel cot so you will need to bring this with you. If you would like us to add these to your booking, please contact us.


What time can we arrive and what time do we have to depart?

You can arrive after 4pm and we ask you vacate the property on day of departure by 10am.


Where can I find directions and the postcode for the property?

This will all be noted in the arrival arrangements which are emailed to you once the balance payment has been paid.


How do I access the property?

Keys will be left in a key safe and we will email the code to you before arrival.


I’ve not yet received the key safe code for the property, what should I do?

The code is sent out at least 48 hours before arrival or when full balance is paid. If you still haven’t received the code by this time, please contact us and we will provide you with the details.


What if I am unhappy with the property on arrival or experience problems during my stay?

We want you to enjoy your stay in our properties as much as possible so we try our best to ensure everything is perfect for you. However, sometimes things can go wrong or be missed. If you are unhappy or are experiencing problems during your stay, you must notify us immediately to give us a chance to resolve the matter for you. Please do not leave it until you have returned home as we are unable to help by that point!


What happens if an item is damaged during our stay?

Wear and tear is inevitable during your stay and this includes the odd broken glass or chipped plate. We ask that you leave a note on the breakages form or email us to notify us if something is broken during your stay so this can be fixed/replaced before the next guests arrive.
For more serious/expensive items, the amount will be taken from your security deposit. Please ensure you notify Galloway Escapes.


We may have friends to stay, would this be okay?

As long as the property is not over occupied and as long as you haven’t received a low occupancy discount, we are more than happy for you to have friends to stay during your stay.  Please note that although our properties tend to be rural, we do have neighbours and the rental is for the people stated, therefore our properties should not be used for parties or events for more than those staying in the property.


I would like to organise catering during my stay, how do I do this?

Please visit the plan your stay section of the website. It’s best if you contact Hullabaloo to You whom we recommend, directly to discuss your requirements.


I am staying for two weeks, do I receive a mid stay clean?

We are happy to come and provide a mid stay clean, however some of our guests prefer this not to happen.  Should you wish for us to come and clean , please do let us know and we will arrange a suitable time to do so.


What can we do during our stay?

For a list of activities available in the area, please visit our Plan Your Stay page.


I have left an item behind at the cottage, can I have it returned?

Please contact us regarding your missing item. We will be able to confirm if the item has been found. We will require your address so the item can be posted back to you. Please note, you will be expected to pay the postage costs for the item to be returned to you.


What happens to my visitor comments/feedback?

We we leave a feedback form in the property and would be very grateful if you took the time to fill these out. We will use these on our website and social media so please state if you are not happy for us to use your comments.


Happy Clients who have stayed with us

  • We were lucky enough to be the first guests here to welcome in the New Year at Craigbittern. The house is huge and beautifully furnished and decorated. Everything you can think of has been provided - a kitchen equipped to cook roast goose for 12, a treasure hunt and games for the kids, an Xbox, table football and table tennis for the big kids, books, jigsaws and more dvds than we have at home! The weather was perfect, which meant the walk through to Kippford on New Year's Day was stunning. All in all an amazing weekend in an amazing house.
    Emma Porter- Craigbittern
  • I recently spent the weekend at this beautiful house and recommend it highly. The house itself is decorated and furnished to a very high standard with lots of attention to detail. It's very well equipped with everything you need for a very comfortable stay. The kids were never bored with the games room, den and toys to keep them entertained. As well as the house being beautiful it is set in beautiful surroundings, right on the beach and with some lovely walks near by. We had a fantastic weekend and hope to return again soon
    Rebecca Cameron Crawley- Craigbittern
  • We stopped here for new year with a large bunch of friends and what a perfect way to see in the new year. The house is amazing and very well equipt, from the decor and furnishings, the hidden den for the kids, cosy throws and a real fire, farmhouse style kitchen and the stunning beach just over the road. There's a lovely coastal walk up to kipford which has stunning views and at the end a pub to enjoy a well earned drink! It's a great holiday home to escape day to day life and I will certainly look forward to spending time here again!
    Rebecca Louise Adam
  • We were very fortunate to stay at Craigbittern with our friends while we had a weekend in Sandy Hills. It's a gorgeous, well appointed house with everything thought out. The kitchen is fully equipped, there's a game room, a den, a nice sitting room, a living room with a fire place, a full-dining etc. Really recommended for a big group of friends or family. Craigbittern is big enough for people to go about their own thing - go for a walk on the beach, read, watch movies, enjoy the fire in the living room, play pingpong, nap, etc. Can't wait to go back and enjoy a weekend away from the city!
    Ben Yarker- Craigbittern
  • I stopped here for new year 2016/2017. The house is furnished incredibly well & looks amazing. There was plenty of room for everyone to celebrate without feeling cramped. The house is just across the road from the beach where you can join the coastal path to Kippford & take in the beautiful local scenery. I would definitely recommend this to anyone who is looking for somewhere special to stay.
    Stuart Marshall- Craigbittern

Galloway Escapes

Enjoy the coast of Scotland in a stunning Victorian house
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