Where are Galloway Escapes properties located?
All properties are located within Dumfries and Galloway, we aim to have properties which showcase the best the region has to offer. Please go to the properties section and click on individual listings to find the location. Once you make a booking there will be a confirmation sent out which will include full address and directions to the property you are staying at.
I’m looking for a dog friendly property, can you help?
We love dogs here at Galloway Escapes and some of our properties are dog friendly. Please see house details to check if the property is dog friendly.
Our general rules are that dogs are not allowed on the furniture or in the bedrooms. We also ask that you clean up after your dog. We charge £15 per dog per week to cover any extra cleaning required.
Are there any discounts available?
If your arrival date is within 2 weeks, we may offer a late availability discount. Low occupancy discounts are also sometimes available out with high season. Please check individual listings and follow us on social media to keep up to date with any offers.
How do I place a booking?
Our properties are available to book online through our website. If you are having difficulties please send us an email or give us a call to secure the dates.
Are your properties wheelchair friendly?
Please see individual property details to find out if wheelchair accessible or contact us.
Do you welcome hen dos/stag dos?
Yes, we do, but we ask that all customers respect the property and leave it in an acceptable state. There will be a security deposit to pay (see below).
Can I book for 2018?
Yes prices are now up until late 2018. For anything further ahead please contact us.
How much do I have to pay now?
If your arrival date is within 6 weeks, you will be required to pay the full rental amount. If your arrival date is out with 6 weeks, a deposit is due to confirm the booking with the remainder due 6 weeks before arrival.
How do I make payment?
Payment can be made by bank transfer or by debit/credit card.
Please note you will be required to pay any additional bank charges for international payments, etc.
What is the security deposit?
We require card details to be held on the system for the duration of your stay for the security deposit. The money will be held in your bank a day before arrival and released two days after departure if everything is well. The amount is £500. The card details will be deleted automatically from our system after your departure if no issues are reported.
A security deposit is required to cover the cost of any damage or breakages to or at the property, any additional cleaning and the cost of telephone calls if applicable (over and above the stipulated amount of calls included as part of the booking).
Charges for damage to items up to the value of £50 are at the discretion of the owner. Guests will be charged where the replacement cost or cost of repair totals £50 or more. We reserve the right to hold the security deposit details for longer than four weeks if there is a dispute over damage, or we are awaiting bills/proof of damage.
When will I receive the booking confirmation?
You should receive an email booking confirmation within 24 hours of placing a booking. Please contact us if you have not received your confirmation by this time.
What if I have to cancel?
Please contact us as soon as possible if you have to cancel. You will lose all monies paid towards the booking unless we are able to fill the dates then you will receive a refund.
Can I smoke in the property?
All of our properties are strictly non-smoking.
Does the property have heating?
All of our properties have some form of heating. To see what type of heating the property has, please visit the individual property page.
Is there Wi-Fi provided at the property?
Please visit the individual property page to see if Wi-Fi is provided.
What is provided at the property?
Bed linen, towels, all utilities, logs (first bag ) and pre-arrival and departure cleaning is included.
If you are staying at a property over Christmas and New Year, a decorated tree and festive themed welcome pack is provided unless otherwise stated.
Is there a travel cot and high chair?
Please visit the individual property page to see if a travel cot and high chair is provided. Please note that bedding is not provided for the travel cot so you will need to bring this with you. If you would like us to add these to your booking, please contact us.
What time can we arrive and what time do we have to depart?
You can arrive after 4pm and we ask you vacate the property on day of departure by 10am.
Where can I find directions and the postcode for the property?
This will all be noted in the arrival arrangements which are emailed to you once the balance payment has been paid.
How do I access the property?
Keys will be left in a key safe and we will email the code to you before arrival.
I’ve not yet received the key safe code for the property, what should I do?
The code is sent out at least 48 hours before arrival or when full balance is paid. If you still haven’t received the code by this time, please contact us and we will provide you with the details.
What if I am unhappy with the property on arrival or experience problems during my stay?
We want you to enjoy your stay in our properties as much as possible so we try our best to ensure everything is perfect for you. However, sometimes things can go wrong or be missed. If you are unhappy or are experiencing problems during your stay, you must notify us immediately to give us a chance to resolve the matter for you. Please do not leave it until you have returned home as we are unable to help by that point!
What happens if an item is damaged during our stay?
Wear and tear is inevitable during your stay and this includes the odd broken glass or chipped plate. We ask that you leave a note on the breakages form or email us to notify us if something is broken during your stay so this can be fixed/replaced before the next guests arrive.
For more serious/expensive items, the amount will be taken from your security deposit. Please ensure you notify Galloway Escapes.
We may have friends to stay, would this be okay?
As long as the property is not over occupied and as long as you haven’t received a low occupancy discount, we are more than happy for you to have friends to stay during your stay.
I would like to organise catering during my stay, how do I do this?
Please visit the plan your stay section of the website. It’s best if you contact Caterbirds directly to discuss your requirements.
I am staying for two weeks, do I receive a mid stay clean?
Of course, a mid stay clean will take place in the middle of your stay. The beds will be prepared with fresh linen and fresh towels will be provided. Please contact us to organise a suitable time.
What can we do during our stay?
For a list of activities available in the area, please visit our Plan Your Stay page.
I have left an item behind at the cottage, can I have it returned?
Please contact us regarding your missing item. They will be able to confirm if the item has been found. They will require your address so the item can be posted back to you. Please note, you will be expected to pay the postage costs for the item to be returned to you.
What happens to my visitor comments/feedback?
We we leave a feedback form in the property and would be very grateful if you took the time to fill these out. We will use these on our website and social media so please state if you are not happy for us to use your comments.